Six questions to Santander's head of corporate comms
Despite leading the communication efforts behind one of the largest financial acquisitions ever seen in the UK, Santander’s head of corporate communication Anthony Frost (pictured, right) is still focused on the “business-as-usual” activities. In this exclusive interview, he shares his views on the future of the internal communication industry and offers his golden piece of advice. Read more
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It's time to extinguish the firewall
Are social networks a distraction in the workplace or not? It's high time we come to a conclusion.
Happy employees equal happy customers at American Express
During a revamp of its customer service department last year, the credit card company found a way of boosting business results which involved listening to their employees.
TOP TIPS: Embedding a dialogue approach to communication
Kevin Bishop, vice president of Worldwide Brand System and Workforce Enablement, at IBM provides insight to communication professionals looking to embed dialogue into their organization.
LAST WEEK'S HUB POLL RESULTS
In your experience, what do senior leaders want from internal communicators?
- A brilliant Christmas party, regular newsletters and the occasional roadshow: 15.1%
- Support in transmitting their messages and a way to get input from internal stakeholders: 36.7%
- A team who talks to employees so the CEO doesn't have to bother: 10.1%
- Experts in customizing messages to make them relevant, impactful and memorable: 38.1%
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TOP TIPS: Embedding a dialogue approach to communication
Kevin Bishop, vice president of Worldwide Brand System and Workforce Enablement, at IBM provides insight to communication professionals looking to embed dialogue into their organization.
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The end of an era: takeover and culture change at Cadbury
When news landed that British institution Cadbury was going to be taken over by American rival Kraft Foods, none were more saddened than Cadbury's loyal employees who thought the company was safe from such threats. Cadbury's internal communications director Andrew Moys tells us how the tough messages were delivered and what's being done to help employees look to the future.