Case studies

War dance awakens warrior spirit for ICI's managers

ICI Paints' internal communications manager Debbie Parmenter explains how she used the New Zealand Maori's Haka war dance to unite conference delegates in meeting future business challenges.

How Mencap simplifies managers’ communication How clear and effective is your communication? Managers can often be the unwitting perpetrators of ambiguous language, so use Mencap’s steps to encourage more accessible communication methods.

How to learn from your communication mistakesWhat do you mean your messages didn't work? Providing bigger and better communication tools will have zero effect if your managers don't know how to use them appropriately, as Kaiser Permanente Colorado discovered.

Marconi’s CEO, Mike Parton, invites his top performing employees to lunch and takes part in product demonstrations in an effort to connect with front-line staff.

USAA's Toolkits and Smart Cards for managersHow financial services organization USAA uses non-classroom training and handy tools to help its managers become better communicators.