Communicator's Toolkit

DATA: Importance vs. performance on measurement factorsData from Melcrum's report, How to Measure Internal Communication, shows that communicators don’t necessarily perform well in the areas of measurement that they think are most important.

The communication impact matrixHow do you determine whether your employees have job satisfaction? The communication impact matrix helps you to use communications to improve your workforce’s sense of fulfilment.

The Plan-Do-Check-Act modelIsn’t it time you monitored your communications effectiveness using this four-step process?

Do you run the risk of losing credibility when it comes to calculating ROI? To deliver a realistic figure for ROI, using a “FastROI” can assist with the complicated process of factoring in the discount rate and the net present value.

The Sears Roebuck Employee-Customer-Profit Chain model

Use this valuable model to calculate the impact of your employee engagement efforts.