Choose a community

UK community

News

Experts question the role of communicators at global event
Don't let "whiz-bang technology" distract you from core comms tasks, warns Roger D'Aprix.

Employee satisfaction levels rise, despite job uncertainty
Feeling appreciated and supported is no longer necessary – a job is enough.

UK intranet forum makes telling predictions about future workforce
Gen Y and Gen Z employees won't even know what "social media tools" are.

Opinion Polls & Market Research

Jobs of the week

Head of Movement Communications, YMCA - London, UK

Internal Communications Manager, Domestic & General - Wimbledon, UK

Engagement and Internal Communications Consultant, VMA Group - London, UK

events

Mastering Facilitation
September 23, 2008, London

Strategic Communication Management Summit UK 2008
October 15-16, 2008, London

More events

Vendor Listing

Get help with your communication programs

Ask the Expert

Helen Coley-Smith

Helen Coley-Smith, Coley-Smith Consulting
Helen has over 15 years of expertise in communication, engagement and change, in public and private sectors. She has an MBA, speaks foreign languages and offers strategic counsel and hands-on implementation. Her clients include American Express, Bayer, BP, British Airways, The Department for Constitutional Affairs, Easyjet, Ford Motor Company, Her Majesty's Revenue & Customs, Logica, Pfizer, Skanska and Sony.

Ask Helen a question

Recent Questions

Q: How do I communicate the message that one of our senior management team has been "let go" due to the results of an unfavorable inspection?

Q: Could you recommend a good guide on communication strategy with regards to trade unions, especially if a union isn't very friendly to a company?

Q: Can you provide some additional questions for assessing change communication's effectiveness in an organization?

Q: Can you name any key companies that have successfully completed internal change programs?

Q: Do you have any "change" questions that have been used in staff surveys?

Q: Do you have any special communication methods for "re-launching" change?

Q: Have you any suggestions for changing the names of organizational divisions?

Q: What's the natural order to communicate organizational change?

Q: What's the most effective way to communicate to improve morale?

Q: What are the best places to research for more information about Communication and Change Management qualifications?

Q: What are the best channels for communicating new customer service standards to all staff?

Q: My company is the target of an acquisition bid. How can we help employees cope with the stress of this "limbo" period?

Q: How can enthusiasm for a change effort be generated across the business?

Q: Can you suggest any tools and techniques that help build commitment to change over time?

Q: How can I convince leadership to invest in good change communication?

Q: Where can I get training on change communication?

Q: My company has just announced it will be restructuring and making a number of employees redundant. Although the reasons and business case were clearly communicated, our employee survey shows employee morale is low. What can we do?

Q: We are about to launch a large change initiative following an acquisition. I will be working in a small change project team with line managers and HR colleagues. Can you suggest some underlying principles to underpin our communication activities?

Q: I have been asked to communicate a major restructure. The prospect seems daunting. Can you give me some pointers on where to start?

- Only available to full members

ONLINE LIBRARY All Q&As to the Editorial Board

© Melcrum Publishing 2008