Ask the Expert
Members only
Helen Coley-Smith
Helen has over 15 years of expertise in communication, engagement and change, in public and private sectors. She has an MBA, speaks foreign languages and offers strategic counsel and hands-on implementation. Her clients include American Express, Bayer, BP, British Airways, The Department for Constitutional Affairs, Easyjet, Ford Motor Company, Her Majesty's Revenue & Customs, Logica, Pfizer, Skanska and Sony.
Recent Questions
Q: How can I launch a staff discussion forum?
Q: How do I prepare staff for potential but not definite change?
Q: Do line managers use and understand the term "change management"?
Q: How can I maximize participation in an employee suggestion scheme which has no monetary reward?
Q: Can you name any key companies that have successfully completed internal change programs?
Q: Do you have any "change" questions that have been used in staff surveys?
Q: Do you have any special communication methods for "re-launching" change?
Q: Have you any suggestions for changing the names of organizational divisions?
Q: What's the natural order to communicate organizational change?
Q: What's the most effective way to communicate to improve morale?
Q: What are the best channels for communicating new customer service standards to all staff?
Q: How can enthusiasm for a change effort be generated across the business?
Q: Can you suggest any tools and techniques that help build commitment to change over time?
Q: How can I convince leadership to invest in good change communication?
Q: Where can I get training on change communication?
Q: My company has just announced it will be restructuring and making a number of employees redundant. Although the reasons and business case were clearly communicated, our employee survey shows employee morale is low. What can we do?
Q: We are about to launch a large change initiative following an acquisition. I will be working in a small change project team with line managers and HR colleagues. Can you suggest some underlying principles to underpin our communication activities?