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News

Employees don't understand their jobs
Does your communication contribute to the $37 billion wasted each year?

Using video diaries to create overnight celebrities
Forthcoming event promotes the power of peer-to-peer communication.

Survey finds 3 key elements for successful change
Employees are willing to be convinced, not dragged kicking and screaming.

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Jobs of the week

Communications Manager, Coca-Cola Enterprises – Uxbridge, UK

Senior Communication Consultant-Campaigns, The Loop Communication Agency – Bristol, UK

Engagement and Internal Communications Consultant, VMA Group - London, UK

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events

Member-exclusive event - Viral communication
September 9, 2008, Central London

Strategic Communication Management Summit UK 2008
October 15-16, 2008, London

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Corporate Communication Europe Summit 2008
19 & 20 November, Barcelona

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What's Working

Case Studies and advice

OPINION: Measuring organizational communication to build engagement
The high-performance communication system
A cycle of engagement between employees and customers
Essential techniques for employee engagement
html documentCreating a targeted survey at ntl
html documentHow Capital One raises survey response rates
html documentHow FedEx delivers on employee feedback
html documentHow “homework” helped Prudential measure employees’ brand understanding
html documentTaking the workforce’s temperature at VisitScotland
html documentCalculating ROI at Westec
html documentUsing a pilot study to calculate ROI at the US Internal Revenue Service
html documentMotorola’s 60-second survey
html documentWhy measure communication?
html documentWhen to use focus groups
html documentCreating a communications dashboard
html documentChoosing the right metrics to benchmark
html documentAre you guilty of a pseudo-magical approach to research?
Honing roadshow content using focus groups at Medavie Blue Cross
Employee research: What are your people really telling you?
Striving for the ultimate KPIs
DATA: Linking communication to financial results
B&Q: Putting number on line manager communication
How Caterpillar partnered with HR to improve employee research
How Columbia Gas benchmarked its communication performance
Demonstrating cost versus benefit
Why employee surveys are failing to deliver
Conducting focus groups about internal communication
Focusing on high performance communications at Owens Corning
DATA: Linking communication to financial results
Are you worth your salary?
OPINION: A slavish stare at the bottom line

 

Top Tips

html documentTOP TIPS: 10 ways to prove your worth
html documentTOP TIPS: Getting the most from your measurement
html documentTOP TIPS: Top 5 communication measurement tips
html documentTOP TIPS: Getting value from your measurement
html documentTOP TIPS: A 5-step formula for calculating communication ROI
html documentTOP TIPS: How to organize focus groups
html documentTOP TIPS: How to write better survey questions
html documentTOP TIPS: How to build accountability into your surveys
html documentTOP TIPS: How Allied Domecq revamped its employee opinion survey
TOP TIPS: Three ways to measure your corporate culture
TOP TIPS: 5 tips for successful benchmarking

 

How to guides

How to take the numb out of numbers
html documentHow to calculate sample sizes for surveys
html documentHow to plan and design a survey
html documentHow to do due diligence research
html documentHow to make your audit "hands-on"

 

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