TOP TIPS: Ten guiding principles for communicating with non-wired teams
Effectively communicating with field or site-based employees who have little or no access to computers is an ongoing challenge within many of today's organizations. Here are some communication tips for when an all-employee email just won't do.
- Establish what absolutely has to happen and what is “nice to have”. Invest time and effort in the essentials and make “nice to haves” available for those who are interested.
- Be honest about what’s important for the team and their jobs, rather than what corporate headquarters may want to tell them. Things that seem important at head office are often irrelevant and meaningless at the front line.
- Keep things short and simple. Limit the number of messages, use simple language and get to the point quickly. Be ruthless about cutting volume, or the important issues will get lost. Use templates to keep leaders and corporate clients brief and make sure the important points are covered.
Members can read the full article here.
Have your say
Can you provide any more tips on communicating with field-based staff? Which channels are most effective for you?
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