CHA helps major employers build their employer brand through integrated internal and external campaigns which:

• boost employee pride and engagement
• create a workforce with a shared sense of purpose and responsibility
• improve morale, increase productivity and promote discretionary effort
• aid recruitment and retention
• build a reservoir of goodwill to draw on in difficult times
• increase loyalty when challenged by stakeholders such as unions, analysts and the media.

Contact:
Tania Menegatti
Email: tania@chapr.co.uk
Tel: 0207 6228252.

ColeySmith Consulting is a specialist communication, engagement and change consultancy. We specialize in really critical communication and employee engagement – when you simply can’t afford to get it wrong.
Our goal is simple: to work with great people on challenging projects that make a real difference. We’re realistic, you always deal with the same people and we never miss a deadline.

All of our consultants have held senior positions client-side, giving us the ability to see things from a client’s and employee’s perspective.

Clients include American Express, Bayer, BP, British Airways, The Department for Constitutional Affairs, Easyjet, Ford Motor Company, Her Majesty’s Revenue & Customs, Logica, Pfizer, Skanska and Sony.

Contact:
Helen Coley-Smith
ColeySmith Consulting
T: +44 (0)870 333 2303
M: +44 (0)7967 057796
E: helen@coleysmithconsulting.com

What we do
ICCO provides a forum for senior management of the world's best PR consultancies to meet and address issues of mutual interest and concern.

Members work together to raise standards of quality, address ethical issues, harmonise professional PR consultancy practice and share knowledge. Through a comprehensive online database of affiliated firms, ICCO also acts as a matchmaker between consultancies in different countries. Members have an opportunity to meet in person at twice-yearly meetings of the Board, at the bi-annual ICCO Global Summit and at any number of ICCO regional summits and sponsored events.

Standards
Member countries all conform to the highest standards in the world through the organisation's own professional code, the Stockholm Charter, and since 2005 have adopted the International Public Relations Association’s Charter on Media Transparency.

To date some fifteen countries have also adopted the Consultancy Management Standard (CMS). First introduced by the UK’s Public Relations Consultancy Association (PRCA), CMS is a recognised management accreditation available to ICCO-affiliated firms that provides clients with a unique quality guarantee.

Change is inevitable, suffering is optional...

We know change and internal communication but, importantly, we've been in your shoes. Together the team has over 20 years of 'in-house' experience and expertise. We understand the challenges and the complications you face. We've worked in financial services, technology, professional services, pharmaceuticals and retail. We understand the cultures.

We THINK and DO. We've been at the forefront of thought leadership for the last 10 years but we are also equally passionate about delivery. Whether it is a leadership programme, delivering communication training to managers, supporting integration during mergers and acquisitions or, more topically, restructures and redundancy programmes.

Contact:
EMEA: David.Ferrabee@hillandknowlton.com
+44 (0) 20 7413 3176
USA: Barbara.Edler@hillandknowlton.com
+1 415 281-7160
Canada: Krista.Thompson@hillandknowlton.com
+1 613 786-9961

Marketwire is a full service press release distribution partner to public relations practitioners and corporate communicators.  Innovative products and services help communication professionals maximise their effectiveness and achieve the best ROI on behalf of their clients.

Solutions include newswire distribution to global, national and regional audiences, Mediahub, an online media contacts database, and Social Media 2.0 which allows communication and interaction with online communities. Marketwire is also fully FSA and SEC accredited and provides regulatory disclosure services.

Contact: Roy Jacques
Email: sales.uk@marketwire.com
Tel: +44 (0) 207 562 6550

Uffindell, the Agency of Change.

We are a catalyst for change and positive transformation, inspiring organisations to transform their image, products, services and culture to create exceptional experiences and compete in the 21st Century.

Our unique Cycle of Change is a complete sphere of activity designed to help organisations realise opportunities, determine a true sense of purpose and adapt to the changing world.

Employee engagement is a catalyst for change. And organisations need to change to ensure they are sustainable, now maybe more than ever. We help employees understand and then affect these desired changes.

We have worked across a wide range of critical programmes including:

• employee rewards and benefits;
• structural/infrastructure transformation;
• developing/refreshing vision and values;
• launching business and functional strategies;
• legislative, compliance and process changes;
• internal brand expression;
• talent attraction

We have worked with clients including: AOL, Alliance Boots, Barclays, British Gas, The Cabinet Office, O2, PricewaterhouseCoopers, Siemens.

Contact:
Chris Barrington
Email: chrisb@bluegoose.co.uk
Tel: +44 (0)20 7299 1670

• Employee communication audits and surveys by questionnaires, focus groups and interviews.
• Employee communication systems, strategies and processes.
• Employee communication training workshops and talks.
• Employee culture, climate and opinion surveys.
• Qualitative organizational diagnosis (by focus groups and interviews).
• Internal service quality research (qualitative and quantitative).

Now, more than ever before, employees need to feel pride, confidence and trust in their company and their brand. Budget cuts and organisational changes affect many companies, yet putting the emotion back into your workforce needn't be difficult or expensive.

At EM(IC)* we have the experience to know what works and the bravery to go beyond statistical engagement. We take time to understand your culture and help you through the minefield of stakeholder buy-in: we're with you every step of the way.

We understand engagement, crisis and change communication in difficult environments. We also understand the power of using conversations that get to the heart of how people feel and what they are prepared to do about it. We use proven tools and techniques to re-build shattered morale and re-create a positive culture. 

If you want an international agency that has been in your shoes and knows what it takes to support and deliver then call us.

Contact:
Jonathon Scott
Tel: +44 (0)203 286 1799
email: jon@eminternalcomms.com

We specialise in internal communication. To us that means:

• motivating people through inspiring leadership
• guiding people through organisational change
• engaging people in delivering the brand.

We believe in working in partnership with clients to deliver practical solutions supported by solid strategic thinking; all of our consultants have held senior positions “client side” so know what it’s like to hire consultants. The vast majority of our work comes from recommendations from existing clients – 82% of our clients have requested repeat work in the last two years.

Our clients include Abbey, Crown Prosecution Service, Marks & Spencer, National Blood Service, Police Information Technology Organisation, Roche, Royal & SunAlliance, South West Trains, Vodafone and Which?

Our vision is simple – we want to be the first call you make.

Contact:
James Harkness
Tel: +44 (0)1483 222730
email: james.harkness@harknesskennett.com

Engaging employees is one of the most fundamental challenges facing today's organisations. Why? Because in a competitive world engaged people deliver superior performance and help achieve better business results.

To help understand levels of engagement in organisations, we've developed a methodology called the State of Engagement™ - and we'd love to tell you more about it. Go to www.ibiscommunication.co.uk and click on State of Engagement™ to see our UK benchmarks.

And as well as surveys we also

* Conduct qualitative research
* Undertake communication audits
* Prepare communication strategies and plans
* Shape company messages
* Implement communication campaigns
* Deliver Manager training to make face-to-face channels work
* Facilitate management workshops and conferences
* Measure communication impact

With heaps of experience, an impressive list of happy clients and a real passion for what we do, we'd love to be working with you!

Contact:
Paul Roberts
Tel: +44 (0) 1494 616 043
E-Mail: paul@ibiscommunication.co.uk
Web Site:www.ibiscommunication.co.uk

PollStream is a leading provider of interactive engagement and community building solutions for Fortune 1000 organizations. Our innovative and proprietary two-way dialogue solutions effectively engage, educate and inform customers, prospects and employees online.

Our Poll and Comment Engine solutions tap into participants' fundamental desire to declare and share their opinions. PollStream quickly transforms this desire into a relevant and rewarding exchange that builds meaningful relationships online.

Designed to facilitate the effectiveness of real-word conversations, PollStream is often the most engaging element of a website, intranet, online newsletter or email campaign.

Contact:
Email: Law at PollStream.com
Tel: 416.588.7324 x112
www.pollstream.com

The Public Relations Consultants Association (PRCA) exists to raise standards in PR and to help members be better organisations. 

The Association was founded in 1969 and PRCA promotes all aspects of public relations consultancy. It also accepts in-house communications teams as members.

The association provides members with networking events, training, and industry data. It is also responsible for the Consultancy Management Standard (CMS), an independently audited standard that has been adopted by more the PR industry in 11 countries internationally.

Members must adhere to the PRCA’s Codes of Conduct and Professional Charter.

Contact:
Richard Ellis
PRCA communications manager
T: 020 7233 6026

ROI Communication is a full-service internal communication consulting firm focused on helping large organizations adapt and succeed in times of change. ROI Communication works extensively with complex, global Fortune 500 companies to enhance the impact of internal communication within their businesses. Our breadth and depth of experience enables us to develop and implement solutions that work—not just in theory, but in practice.

We provide a wide range of services – everything from strategic planning to hands-on implementation and interim staffing. Always flexible and professional, we partner with our clients to help them identify, articulate and achieve their communication goals to propel their businesses forward.

Contact:
Barbara Fagan-Smith
(831) 430-0170
bfs@roico.com
www.roico.com

• Focus groups
• Surveys
• Strategic Planning
• Content analysis
• Benchmarking studies
• Evaluations of Publications and Web Sites
• Training Communicators in Measurement Techniques

We've built our business on quickly and accurately finding match-ups and misalignments between a company's business goals and its current communication approach to getting there.

We do it with focused diagnostics and practical solutions aimed at achieving business results.

For many free resources and to see what we've done for some clients, visit us at www.sinicom.com.

Contact:
Angela Sinickas
Email: angela@sinicom.com

Small World Labs is a proven enterprise social networking provider, recognized as having a unique combination of technology and community building expertise that helps customers better understand, engage and serve their key constituents.

Contact:
www.smallworldlabs.com or call
Tel: 512.474.6400

Provide interactive tools to:

• Reduce information overload
• Increase awareness, acceptance and advocacy of key messages
• Leverage the intranet and other information tools
• Measure communications effectiveness
• Measure and benchmark information cascade

Including: interactive user generated magazines, customisable news feeds, screensavers, desktop alerts, quizzes and polls.

Contact:
info@snapcomms.com
Tel: +64 21 223 8110

SOCAP stands for the Society of Consumer Affairs Professionals. SOCAP is a not for profit organisation representing the professionals working in the Customer Service Industry. It is a worldwide organisation originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members.

Contact:
www.socapie.eu
Tel: +44 (0) 8707 551286

Founded by change and communication authority Bill Quirke, Synopsis is one of Europe’s leading internal communication consultancies.

Now, more than ever, it is vital to get communication right.  Now is the time for communication to make a real difference, prove its value and help organizations stand out.

Synopsis can help.  We are at the forefront of our market with an unrivalled list of blue chip clients for good reason.

We can help you develop a strategy to communicate change, create a compelling story, share a vision, shape and equip your function, coach leaders and managers, measure your impact, and engage your people.

Contact:
Jane Lebeau
jane.lebeau@synopsisonline.com
Tel: +44 (0) 20 7490 2900

Are you looking for an agency who are just really good at getting things done and making a difference, without blowing your budget? We specialise in internal communications delivery, with four core services:

Programme Delivery
Our experienced internal communications specialists can deliver your business as usual or change communications and you can turn our flexible support on and off like a tap to meet your needs.

Event Design and Delivery
Our dedicated events team design and project manage internal communication events of all shapes and sizes, with an emphasis on low cost, high quality delivery.

Internal Communications Review
A thorough review of your current strategy, capability and delivery, and if you need it, support for implementation of our recommendations.

Interim Management
With extensive in-house experience, we can hit the ground running and cover your internal communications management role for however long you need.

Contact: Jos Harrison
jos.harrison@talkingyourlanguage.com
Tel: +44 (0) 117 971 4423

Engage Group are creative engagement specialists. We are an 85-strong team of consultants, learning and development experts, research and development specialists, creative professionals and communication practitioners, serving corporate and public sector clients across a range of disciplines. We service clients nationally and locally through our offices in London, Manchester and Edinburgh, and we deliver international assignments across Europe, Africa, Asia and the US.

We are unique among engagement specialists in offering an end-to-end engagement service, embracing consulting, content, campaigns, communications, research and analytics.

Contact: Martin Smith
Tel: 020 7536 8900
Fax: 020 7536 8901
Email: martin.smith@engagegroup.co.uk

The Communications Lab is an employee engagement practice, specialising in employee-led change. We help organisations use employee engagement to turn business issues into business outcomes. Our proven expertise combined with a practical, pragmatic approach means we fulfil an unmet need in today’s marketplace.

We’ve identified the five elements of employee engagement, needed to make engagement happen. We can deliver solutions within all or some of these 5 areas on a team, business unit or organisation-wide scale.

We work in a transparent, open way, focusing on achieving sustainable change. We’d love meet up and find out how we can help you.

Contact:
Alison Quest
alison.quest@thecommunicationslab.co.uk
Tel: 07834944100

Emma Bridger
emma.bridger@thecommunicationslab.co.uk
Tel: 07921158755